Q: What is Infinitium Office Hours?

Answer:

Our customer support team are working from 7am-9pm daily excluding public holiday and weekends. 

 

Q: Will there be any services or standby support for any activities from banks?

Answer:

Our NOC team is on standby and monitoring 24/7, including during special events such as sales campaigns, holiday weeks, or any activities initiated by the customer outside of office hours.


To help us support you more effectively, we kindly request that you inform us in advance of any planned events or activities. This will allow us to communicate and coordinate the necessary details with our internal teams accordingly.


Q: How to contact Infinitium for any inquiries?

Answer: 

You can reach out to Infinitium through the following channels:

  • Business-related inquiries:
    Email us at amteam@infinitium.com

  • Production-related issues:
    Email us at support@infinitium.com

  • Phone contact:
    Call us at +603-7890 0058 (MY) OR +62-2129223058 (IDN)
    • Press 2 for assistance.
      • If you are calling during Office hours (9am-7pm), your call will be connected directly to a customer support specialist (CSS) after selecting the options below.
        • Press 1 for Authentication (IMS, IMAP, 2FA, 3DSS, DS, FDS)
        • Press 2 for Digital Payment (PH, BPG, RPS, Token Gateway, MPortal, BPG)
      • If you are calling during Non-Office hours, your call will be connected directly to the NOC team for further assistance.