Q: When and why am I seeing this error?
Answer:
If your user account has been newly created, you will receive a New User Notification Email in your inbox. This email is sent in order to complete the Registration process through activate your new user account.
The error occurs because the information you entered (User ID, Email, or Contact Number) in the New User Validation Form does not exactly match the details registered in the system. The system requires an exact match, including correct spelling, spacing, and case sensitivity.
Q: How can I make sure I’m entering the correct information?
Answer:
- Contact a colleague with administrator access. They can log in to the system and verify your registered details.
- Enter the information exactly as provided, paying attention to spelling, capitalization, and spacing, as the fields may be case-sensitive.