Q: How to activate a user if the status is “Pending”?

Answer:

A user account will be marked as "Pending" if it has been newly added in IMS and has not yet been activated.

The new user should check their email inbox for the activation link.

If the activation link has expired, please follow the steps below to resend the activation link for account activation:

  1. Log in to the CMS using a user account with the User Management Admin role
  2. Navigate to Menu → User → User Management. Enter the User ID and click the Search button. If the user exists, their data will be displayed in the CMS.
  3. Click on the user entry to view details, then click Edit.
  4. Click Activate, then click Submit. The activation request will be sent for approval.
  5. Notify the designated approver to approve the request.
  6. Once approved, an activation URL will be sent to the user’s registered email address.

Note: The activation link will expire in 2 hours, so the user must complete the activation as soon as possible.


Q: How to activate a user if the status is “Suspended”?

Answer:

If a user's status is marked as “Suspended”, please follow the steps below to reset it:

  1. Go to the CMS Login Page and click “Forgot Password.”
  2. Fill in all the required fields of the user and click Submit.
  3. A password reset URL will be sent to the registered email address.

Note: The activation link is valid for 2 hours, so the user must activate it as soon as possible.

 

Q: How to activate a user if the status is “Archived”?

Answer:

To activate a user whose status is marked as "Archived", please follow these steps:

  1. Log in to the CMS using a user account with the User Management Admin role
  2. Navigate to Menu → User → User Management. 
  3. Enter the User ID, then select Status: Archive in the search criteria or tick the Archive checkbox.
  4. Click the Search button. If the user exists, their data will be displayed in the CMS.
  5. Click on the user entry to view the details, then click Edit.
  6. Click Activate, then click Submit. The activation request will be sent for user approval.
  7. Notify the designated approver to approve the activation request.
  8. Once approved, an activation URL will be sent to the user's registered email address.

Note: The activation link is valid for 2 hours, so the user must complete the activation as soon as possible.

 

Q: How to activate a user if the status is “Templocked”?

Answer:

The “Templocked” status occurs when a user enters an incorrect password three times consecutively. In this case, the system temporarily locks the account for approximately 30 minutes.

  • The user can try logging in again after the cooldown period.
  • If the user is still unable to log in, they may click the “Forgot Password” link on the CMS login page to reset their password and regain access.

 

Q: How to activate a user if the status are “Inactive” or "Locked"?

Answer:

To activate a user with “Inactive” or "Locked" status, please follow these steps:

  1. Log in to the CMS using a user account with the User Management Admin role
  2. Navigate to Menu → User → User Management. Enter the User ID and click the Search button. If the user exists, their data will be displayed in the CMS.
  3. Click on the user entry to view details, then click Edit.
  4. Click Activate, then click Submit. The activation request will be sent for approval.
  5. Notify the designated approver to approve the request.
  6. Once approved, an activation URL will be sent to the user’s registered email address.

Note: The activation link will expire in 2 hours, so the user must complete the activation as soon as possible.