IMS
Q: How do I find user details and status in the CMS? Answer: Log in to the CMS using a user account with the User Management Admin role. Navigate to Men...
Wed, 20 Aug, 2025 at 7:59 AM
Q: How to activate a user if the status is “Pending”? Answer: A user account will be marked as "Pending" if it has been newly added in IMS and h...
Wed, 22 Oct, 2025 at 11:13 AM
Q: How to reset the password from CMS login page? Answer: Open the CMS login page Click on Forgot Password Enter the registered details such as User ID...
Fri, 12 Sep, 2025 at 8:46 AM
Q: How to resolve the issue if encountered error “You are already logged in, please logout first”? Answer: The errors may be encountered if user is id...
Wed, 20 Aug, 2025 at 7:59 AM
Q: How to request for a merchant blocking of an unauthorised transactions Answer: If the bank decides to block a specific merchant after receiving an aler...
Wed, 20 Aug, 2025 at 7:59 AM
Q: What are the common reasons for unsuccessful transactions or when user claimed did not received OTP? Answer: You may refer to the Transaction Activity ...
Wed, 20 Aug, 2025 at 8:00 AM
Q: What messages are used in a 3DS2 transaction? Answer: (The message are arranged in sequence) 1. AReq (Authentication Request Message): Sent by:...
Wed, 20 Aug, 2025 at 7:59 AM
Q: When and why am I seeing this error? Answer: You may see this error when you are filling out the Forgot Password form after clicking the Forgot Passwor...
Fri, 26 Sep, 2025 at 11:33 AM
Q: Why does a transaction failed with error "Delivery Channel Failed"? Answer: When IMS tries to send the SMS request to the SMSC but received ...
Wed, 10 Sep, 2025 at 11:38 AM
Q: What are the criteria for mobile number format in IMS? Answer: IMS validates mobile numbers based on these rules: The field cannot be blank. Onl...
Wed, 10 Sep, 2025 at 11:38 AM