Q: When do scheme sent the reminder email?
Answer:
Scheme usually will send the certificate renewal reminder email to the customers when it reached the 120 days and 90 days period.
Q: What should I do if I receive a reminder for an expiring certificate from the scheme?
Answer:
Customers may ignore the reminder for the certificate expiring in 120 days.
Q: When will Infinitium provide the required details for the certificate renewal?
Answer:
Infinitium will provide the Certificate Signing Request (CSR) and certificate details approximately 80-90 days before the certificate expiry date as the generated information will need to be validated by the respective department before sharing to the customers.
Q: What should I do if I still have not received any email from Infinitium within the 90 days period?
Answer:
If you have not received any email from Infinitium within this 90-days period, please contact us at support@infinitium for further assistance.