Q: How to add new user account in IMS?

Answer:

To add a new user account in IMS, please follow these steps:

  1. Log in to the CMS using a user account with the User Management Admin role
  2. Navigate to Menu → User → User Management, then click "+Add" button on top right side.
  3. Enter the details required for the new user.
    Note: The email field only allows the following special characters: underscore (_), hyphen (-), dot (.), and one symbol (@).
  4. After completing the required fields, click Submit. The activation request will be sent for user approval.
  5. Notify the designated approver to approve the activation request.
  6. Once approved, an activation URL will be sent to the user's registered email address.

Note: The activation link is valid for 2 hours, so the user must complete the activation as soon as possible.


Q: How to update user account details in IMS?

Answer:

To update user account details in IMS, please follow these steps:

  1. Log in to the CMS using a user account with the User Management Admin role
  2. Navigate to Menu → User → User Management. Enter the User ID and click the Search button. If the user exists, their data will be displayed in the CMS.
  3. Click on the user entry to view details, then click Edit.
  4. Select the information you wish to update and change with the new one, then click submit.
  5. Notify the designated approver to approve the request.
  6. Once approved, the user account will be reflected with the updated information. 

 

Q: How to delete user account in IMS?

Answer:

User Deletion is not allowed in the IMS.

Alternatively, we suggest deactivating / archiving the affected user account by following these steps: 

  1. Log in to the CMS using a user account with the User Management Admin role
  2. Navigate to Menu → User → User Management. Enter the User ID and click the Search button. If the user exists, their data will be displayed in the CMS.
  3. Click on the user entry to view details, then click Edit.
  4. Click deactivate / archive button, then click submit.
  5. Notify the designated approver to approve the request.
  6. Once approved, the user status will be updated to deactivate / archive status.